Terms & Conditions

Saravana Grand Suites

These Terms & Conditions govern the use of the Saravana Grand Suites website and the booking of accommodation and services offered by Saravana Grand Suites. By accessing this website or making a reservation, you agree to be bound by these terms.

1. General

  • Saravana Grand Suites reserves the right to modify these Terms & Conditions at any time without prior notice.

  • Continued use of the website and services constitutes acceptance of the updated terms.

  • The website is intended for users who are legally capable of entering into binding contracts.

2. Booking & Confirmation

  • All reservations are subject to availability.

  • A booking is confirmed only after successful payment or receipt of confirmation via email/SMS.

  • Guests must provide accurate personal and payment details at the time of booking.

3. Check-In & Check-Out

  • Check-In Time: As specified at the time of booking (commonly 12:00 PM or 2:00 PM).

  • Check-Out Time: As specified at the time of booking (commonly 11:00 AM or 12:00 PM).

  • Early check-in or late check-out is subject to availability and may incur additional charges.

4. Payment Policy

  • Full or partial advance payment may be required to confirm the booking.

  • Accepted payment methods include online payments, credit/debit cards, UPI, or other modes as specified on the website.

  • All prices are subject to applicable taxes and service charges.

5. Cancellation & Refund Policy

  • Cancellation policies vary based on room type, rate plan, and booking date.

  • Free cancellation (if applicable) must be done within the specified time frame.

  • Late cancellations or no-shows may result in partial or full retention of the booking amount.

  • Refunds, if applicable, will be processed within 7–14 business days to the original payment method.

6. Guest Responsibilities

  • Guests must present valid government-issued photo identification at check-in.

  • The hotel reserves the right to deny accommodation to guests failing to provide valid ID.

  • Guests are responsible for maintaining decorum and respecting hotel property.

  • Any damage caused to hotel property will be charged to the guest.

7. Occupancy Policy

  • The number of guests per room must not exceed the maximum occupancy specified at booking.

  • Additional guests may incur extra charges.

  • Unregistered visitors are not permitted to stay overnight.

8. Hotel Rules & Conduct

  • Smoking is permitted only in designated areas (if applicable).

  • Consumption of illegal substances is strictly prohibited.

  • The hotel reserves the right to evict guests without refund for violating hotel policies or engaging in unlawful behavior.

9. Force Majeure

Saravana Grand Suites shall not be held liable for failure to provide services due to events beyond its control, including but not limited to natural disasters, government restrictions, strikes, or emergencies.

10. Limitation of Liability

  • Saravana Grand Suites is not responsible for loss or damage to guests’ personal belongings.

  • Use of hotel facilities is at the guest’s own risk.

11. Privacy Policy

  • Personal information provided during booking is used solely for reservation and service purposes.

  • Saravana Grand Suites does not share guest data with third parties except as required by law.

12. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the local courts where Saravana Grand Suites is located.

Search
✕

Your Question