Privacy Policy

Saravana Grand Suites

Saravana Grand Suites is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Full name

  • Contact number

  • Email address

  • Residential address

  • Government-issued ID details (collected at check-in)

b. Booking & Payment Information

  • Reservation details

  • Payment method details (processed securely via third-party payment gateways)

  • Transaction history

c. Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

Your information is used to:

  • Process hotel bookings and payments

  • Communicate booking confirmations, updates, and offers

  • Verify identity at check-in

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

3. Cookies & Tracking Technologies

  • We use cookies to enhance user experience and analyze website traffic.

  • You may choose to disable cookies through your browser settings, though some website features may not function properly.

4. Sharing of Information

  • We do not sell, rent, or trade personal information.

  • Information may be shared with:

    • Payment gateway providers for secure transactions

    • Government or legal authorities when required by law

    • Trusted service providers strictly for operational purposes

5. Data Security

  • Saravana Grand Suites implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

  • While we strive to protect your data, no online system is completely secure.

6. Data Retention

  • Personal data is retained only for as long as necessary to fulfill booking, legal, and accounting obligations.

  • Once no longer required, data is securely deleted or anonymized.

7. Third-Party Links

  • Our website may contain links to third-party websites.

  • Saravana Grand Suites is not responsible for the privacy practices of external sites.

8. User Rights

You have the right to:

  • Access your personal data

  • Request correction or updates to your information

  • Request deletion of personal data (subject to legal requirements)

  • Withdraw consent for marketing communications

Requests can be made by contacting us using the details below.

9. Children’s Privacy

  • Our services are not directed toward individuals under the age of 18.

  • We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

  • Saravana Grand Suites reserves the right to update this Privacy Policy at any time.

  • Changes will be effective immediately upon posting on the website.

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